With our 100% Satisfaction Guarantee, you can have complete confidence in your stay with Smoky Mountain Resorts. If your accommodations do not meet your expectations, please inform the Front Desk within 30 minutes of your check-in so that we can make every effort to remedy the situation. Should we be unable to resolve the issue, we will find suitable lodging for you or cancel and refund your stay.

*Deposit Policy - Each reservation requires a deposit equal to the first night's stay plus applicable fees and taxes. Packages which include tickets, etc. may require a deposit equal to the entire stay. The credit/debit card you provide will be charged immediately for the amount of the deposit. The credit/debit card used to make the reservation must be presented at check-in.

*Cancellation Policy - For reservations cancelled more than 48 hours prior to arrival date, 100% of the deposit will be refunded. Reservations cancelled less than 48 hours prior to arrival, will receive a refund equal to 50% of the deposit. Upon your request, in lieu of a refund Smoky Mountain Resorts can hold your deposit for up to one year for application toward a future reservation.